Shipping&Returns

Shipping & Returns

  • Shipping

    Processing time, delivery coverage, and address change policy

    • Standard Shipping: 5-7 business days
    • Express Shipping: 2-3 business days
    • Address changes available within 24 hours of order

  • Returns

    30-day return window + free return shipping

    Three simple steps: Contact - Confirm - Refund

    • 30-day return window from purchase date
    • Non-quality related returns: return shipping cost to be borne by the customer
    • Refund processed within 5-7 business days
    • No questions asked returns policy

  • Damaged/Missing

    Report missing parts and get replacements

    • Report damage or missing items within 12‑Month
    • Provide photos and order numbr
    • We'll send replacement parts immediately
    • No need to return the damaged item
  • Return Request 

Before You Start a Return

Cat trees are large and heavy, and returning them through online marketplaces can be inconvenient. In most cases, issues can be resolved quickly and easily with:

  • Replacement parts
  • Hardware kits
  • Stability adjustments
  • Full product replacement when necessary

To ensure the fastest and most convenient solution, please contact our support team first. Most issues are resolved within 24–48 hours, and in many cases no return is required.

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