Warranty

12-month limited warranty

Warranty

Comprehensive coverage for your peace of mind

Covered / Not Covered ?

✗ What's Not Covered

  • Normal wear and tear, including frayed rope, worn fabric, and surface scratches

  • Damage caused by pets, including scratching, chewing, jumping impact, or rough play

  • Damage from incorrect assembly, improper use, modifications, or excess weight load

  • Damage caused by moisture, humidity, mold exposure, direct sunlight, or natural variations in materials

  • Products used in commercial, shelter, or multi-cat facility environments

✓ What's Covered

  • Structural components, including platforms, posts, and reinforced base elements

  • Hardware components, including fasteners, brackets, and support connectors

  • Stability issues arising from verified manufacturing or structural defects in materials or workmanship

  • Missing components or incorrect parts originally included in the sealed product package

  • Functional defects in materials or workmanship under normal home use

✗ What's Not Covered

  • Normal wear and tear, including frayed rope, worn fabric, and surface scratches

  • Damage caused by pets, including scratching, chewing, jumping impact, or rough play

  • Damage from incorrect assembly, improper use, modifications, or excess weight load

  • Damage caused by moisture, humidity, mold exposure, direct sunlight, or natural variations in materials

  • Products used in commercial, shelter, or multi-cat facility environments

✓ What's Covered

  • Structural components, including platforms, posts, and reinforced base elements

  • Hardware components, including fasteners, brackets, and support connectors

  • Stability issues arising from verified manufacturing or structural defects in materials or workmanship

  • Missing components or incorrect parts originally included in the sealed product package

  • Functional defects in materials or workmanship under normal home use

12‑Month Limited Warranty

We design our cat trees with high‑quality structural materials, durable hardware, and eco‑safe finishes to create a safe, stable, and comfortable environment for your cat. Your satisfaction matters to us, and we stand behind the craftsmanship of every product we make. This 12‑Month Limited Warranty reflects our commitment to long‑lasting quality and premium customer care.

What This Warranty Covers

This warranty covers manufacturing defects in materials or workmanship that appear under normal household use within 12 months of the original retail purchase date.

If a covered defect is confirmed, we will provide replacement parts, a replacement unit, or an appropriate refund, depending on the issue and part availability.

Soft‑Goods Warranty (30 Days)

Soft components—including fabric, rope, cushions, and padding—are covered for 30 days against manufacturing defects only.
Normal wear from scratching, climbing, or daily use is not considered a defect.

How This Warranty Works With All Sales Channels

Our products are sold through multiple authorized channels, including our official website, Amazon, TikTok Shop, and other approved retailers.

Each platform provides its own standard return window (typically around 30 days).
Our 12‑Month Limited Warranty provides additional protection beyond any platform’s return period and continues to support you after the platform’s return window ends.

You may choose to use the platform’s return process, but contacting us first usually results in a faster, easier, and more complete resolution, especially for large items like cat trees.

How to Make a Warranty Claim

All warranty claims are submitted through our official Warranty Claim Form. This ensures our team receives the information needed to resolve your issue quickly.

When completing the form, please provide:

  • Your email address
  • Your order number (from any authorized sales channel)
  • A brief description of the issue
  • Photos of the defect (and videos if helpful)

Our team typically reviews claims within 3–5 business days, and replacement parts ship free of charge within the warranty period.

Your Legal Rights

This Limited Warranty applies in addition to any rights you may have under the consumer protection laws of your country or region. Nothing in this warranty is intended to limit or exclude rights that cannot be limited or excluded under applicable law. Your legal rights may vary depending on where you live.